What do I need to connect?
This network operates at the 802.11b standard for greatest compatibility and performance. Most standard "b", "b/g", and "a/b/g" wireless adapters should work without problems. Please make sure your radio mode is set to "802.11b/g mixed mode" or "802.11b only".
The network supports most all operating systems including Windows 98/ME/2000/XP, Apple Macintosh, Linux, and newer versions of Palm and Windows CE handheld devices (PDAs) that support Java. Please note that Java must be enabled on your computer in order for the login process to function properly. Certain popup blocker programs might interfere with the login process. Please disable these program(s) if you are having problems logging in.
Is this service secure?
The login process from the main "splash screen" that you see when you login, while not running SSL (https), is encrypted and secure to send across the network. The signup page and the webuser Customer Portal page are both secure and encrypted using standard 128-bit SSL (or better) and is required to signup for service or to access the Customer Portal. If your web browser doesn't support SSL or is unable to access these pages, please call
888-548-2638 and Kiva Networks can manually add an account for you. Once logged into the network, any pages, sites, servers, or domains you may go to will only be completely secure if your connection to that location has initiated a secure connection directly with your computer. General traffic on this wireless network is not encrypted or deemed secure (like most other wireless networks and hotspots). If you are worried about sending private or sensitive information, please ensure that your connection is "secured" with that party before sending it. Kiva Networks and take no responsibilty in what data has been sent across this network and makes no claims that the data transmissions are safe or secure.
I have signed up, but can't login (Premium Accounts Only).
Your username and password selected during the signup process are case sensitive! Make sure your username and password are entered in correctly.
Java is required in order to login properly. Make sure you have Java installed for your web browser and that it isn't disabled. Some Popup Blocker and Internet Security programs may also cause problems logging in.
Try disabling these to see if it helps. If you still can't login, please call 888-548-2638.
My email doesn't work.
Some ISPs (Internet Service Providers) who provide email services require some level of authentication when a user tries to access their email from a remote or "unknown" network. Additional or modified settings for email may be required in order to send and/or receive email from your primary Service Provider. Please contact your Email/Service provider about how to set this up, or simply use WebMail if this service is offered. Email relay service is currently not available.
Some providers disallow direct access to email services (POP and/or SMTP) when accessing from outside their network. If this is the case, it is recommend WebMail is used if provided by your email provider. Email services are available for premium or commercial accounts.
My connection seems slow.
Slow connections can be caused by may things. Please make sure you have an acceptable wireless signal. Check to see if there are any background applications running that might be actively using your connection. Make sure you computer is virus free! For a free virus/trojan/spyware scan, browse to http://housecall.trendmicro.com. Every effort is made to provide fast speeds, and congestion is typically not the cause of slow connections.
Certain applications don't work.
Due to the topology of this network, it is possible that some applications that require directly accessable network ports may not function properly.
Certain applications such as an FTP client allow for "passive mode" which will allow it to work from behind a firewall. Port-forwarding requests to specific computers is currently unavailable.
